At Oklahoma Outdoor Power Equipment (OOPE), customer satisfaction is important to us. We want you to feel confident when purchasing outdoor power equipment, lawn mowers, generators, engines, storage sheds, and other products from our store.

If you’re not completely satisfied with your purchase, we offer a 30-day return policy from the date your order is delivered, subject to the conditions outlined below.

Eligibility for Returns

To qualify for a return, your item must meet the following requirements:

  • The return request must be made within 30 days of delivery.
  • The product must be unused, undamaged, and in its original condition.
  • The product must be returned in its original packaging, including any applicable accessories, manuals, components, tags, and labels.
  • Proof of purchase, such as an order number or order confirmation, must be provided.

Non-Returnable Items

We do not accept returns on custom-made, personalized, made-to-order, or specially manufactured products created according to individual customer specifications.

These items cannot generally be restocked or resold.

This restriction does not limit any rights customers may have concerning defective, damaged, or incorrectly supplied products under applicable law.

How to Start a Return

To request a return, please contact our customer support team at support@oklahomapowerequipment.com.

Include the following details in your request:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for your return.
  • Photos of the product if it arrived damaged, defective, or incorrect.

Our support team will review your request and provide return instructions, including the appropriate return shipping details.

Please do not send products back without first contacting us for return instructions.

Return Shipping Costs

We offer FREE return shipping for eligible returns.

Customer Responsibility: Customers are not required to pay return shipping charges for approved returns.

Our Responsibility: Oklahoma Outdoor Power Equipment covers the return shipping costs associated with eligible returns.

Our goal is to provide customers with a simple, straightforward return experience without additional return shipping expenses.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@oklahomapowerequipment.com.

Provide your order number, a description of the issue, and photographs when available.

Our team will review the situation and help arrange an appropriate resolution, which may include a replacement, return, or refund.

For eligible damaged, defective, or incorrectly supplied products, return shipping costs are covered by Oklahoma Outdoor Power Equipment.

Exchanges

We do not offer direct exchanges for different products, models, or sizes.

However, if an item arrives damaged or defective, we may arrange a replacement of the same product, subject to availability.

If you would prefer a different product or model, you may return your original purchase if it meets our eligibility requirements and place a new order for your preferred item.

Refunds

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are processed after the return has been received and approved.
  • Please allow up to 10 business days for the refund to appear in your account.

Depending on your bank or payment provider, the time required for the refund to appear may vary.

If more than 10 business days have passed since your approved refund was issued, please contact us for assistance.

Rejected Returns

A return may be rejected if it does not meet our stated eligibility requirements, including situations where:

  • The product shows signs of use or damage not present at delivery.
  • Original packaging or required accessories are missing.
  • The return falls outside the 30-day return window.
  • The item is a non-returnable custom-made or personalized product.

If a return is rejected after inspection, we will contact you with further information and instructions.

Any applicable consumer rights relating to defective or incorrectly supplied goods remain unaffected.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@oklahomapowerequipment.com.

We will review your cancellation request based on the order’s processing and shipping status.

If the order has already been shipped, you may need to follow our standard return procedure after delivery.

Lost or Stolen Packages

If your order has not arrived or tracking information indicates delivery but you cannot locate your package, please contact our customer support team.

We will assist you in reviewing the shipment details and contacting the shipping carrier when appropriate.

Packages marked as delivered will be reviewed individually, taking into account tracking information, delivery details, and applicable consumer protections.

Contact Us

If you have any questions about returns, refunds, cancellations, or damaged products, our customer support team is available to assist you.

Business Name: Oklahoma Outdoor Power Equipment (OOPE)

Business Email: support@oklahomapowerequipment.com

Business Address: 5829 S Garnett Rd, Tulsa, OK 74146, United States

Return Policy: 30 Days from Delivery

Return Shipping: Free for Eligible Returns

Refund Processing: Up to 10 Business Days